This document contains the Terms and Conditions which apply to your use of the National Roads and Motorists' Association Limited web site and NRMA smartphone app. In addition to the General Conditions set out in this document, there are also specific and additional terms and conditions, which form part of the General Conditions and govern your use of NRMA's web site and the NRMA smartphone app. Since you are also bound to these specific terms and conditions, you should review them before using our web site or the NRMA smartphone app.
In addition to these Publishing Guidelines, NRMA's Website Terms of use govern the use of NRMA's web site.
NRMA reserves the right to withdraw, modify or restrict access to this community forum at any time in its own discretion without notice.
These Terms will be governed by and construed in accordance with the laws of the state of New South Wales, Australia.
Any provision of these Terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity or enforceability of the remainder of these Terms is not affected.
Please contact our Digital Team should you have any technical issues with the blog.
All contents of this web site are copyright ©2014 National Roads and Motorists' Association Limited and / or our licensors. All rights reserved.
At NRMA, we take your security when making transactions very seriously. We have employed state of the art security technology and procedures so that you can buy with confidence.
There are three main issues when buying online.
First, can you trust the organisation you are buying from? NRMA is one of Australia's most trusted brands. As Australia's largest member-owned organisation trusted by over 2.3 million people every day, you can be sure we have your interests at heart.
Second, is the information secure as it is transferred? When you provide us with your payment details for your annual membership fee via your web browser (Internet Explorer, Firefox, Safari, etc) and press 'Place My Order', a request is sent to our web servers (computers that host the website). Our server then sends a unique 'key' and certificate (to prove its authenticity) back to your browser, instantly.
Your browser uses the key to encrypt the information before sending it back. Our web servers decrypt it at the other end using a copy of the unique key that was sent.
This also occurs each time we process your annual membership renewal, if you have provided us with an automatic direct debit request.
The encryption we use is Extended SSL Certificates capable of 256-bit encryption, turning your data into information only available if you have the key. 256-bit encryption means trillions of possible combinations - virtually impossible for someone to hack.
The level and sophistication available will depend on the capability of your browser. You may want to update your version to the most current.
Third, are your financial details handled securely? Our payment gateway is hosted by SecurePay which is level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant.
Being fully approved under the highest level of compliance, you can be assured that your details remain secure throughout the transaction process.
In general, when buying online follow these simple guidelines:
1. Direct Debit is a convenient way to pay your Subscription Fees. By selecting this option, you provide consent we can debit the amount that you owe us, being the applicable fees for that membership renewal period, directly from a bank account or credit card nominated by you (excluding prepaid credit cards);
2. You must provide us with accurate and complete billing information including your legal name, address, telephone number, email address and in some cases, date of birth or other proof of identification. We will not be liable for any billing errors that occur as a result of you providing inaccurate billing information.
3. You must notify us immediately if your credit card, debit card, the bank account details provided to us for the purposes of charging your Subscription Fees is no longer current or has changed. You can update your payment details by contacting our customer service centre on 13 11 22.
4. We will set up the direct debit from your nominated bank account once you have set up a direct debit arrangement and agree to the terms of the Direct Debit Service Request Agreement. On or around the payment date each month, we will debit your nominated account for the amount due.
Where Monthly Payment Plan has been selected, the annual fee will be taken to have been incurred on the date of renewal but you will be permitted to make payment of annual subscription fee in twelve equal monthly instalments over the subsequent 12 month period.
Where Monthly Payment Plan has been selected via a special offer or promotion, the total contract price will be taken to have been incurred on the date of renewal and where permitted to make payment on annual subscription fee over the subsequent 12 month period. The twelve monthly instalments may not necessarily be equal over the subsequent 12 month period. In all cases the total will equal the total contract price at time of sign up.
5. You acknowledge that you have read and agree to be bound by the current NRMA Membership Terms and Conditions applicable at the time of renewal.
6. Your Subscription Package will be for Everyday Care, Complete Care or Ultimate Care (as applicable). All your Membership entitlements will be in accordance with the Subscription package which you are paying for, as detailed in the NRMA Membership Terms and Conditions.
7. We will issue you with a renewal notice by your chosen communication preference. The renewal notice will specify the annual Subscription Fees payable by you, and if applicable, the monthly breakdown of that annual fee. This will be provided to you at least 42 days prior to your renewal date.
8. Unless you request otherwise, your Subscription will be automatically renewed annually until you elect not to renew your Subscription via the Direct Debit option by contacting us to cancel the direct debit arrangement or choose an alternative method of payment.
9. To cancel Direct Debit you will need to contact us and confirm your cancellation of the Direct Debit no less than 3 business days from your next monthly payment date. If you do not provide sufficient time for cancellation, we may be unable to cancel your Direct Debit prior to the next monthly payment due date.
10. The Membership Fee and any other charges set out in your renewal notice include GST, where applicable.
11. We will give you not less than 14 days written notice if we propose to vary the details of your direct debit arrangements.
12. Where a monthly payment plan is selected we will charge an administration fee which will be built into the annual subscription. Please note your financial institution may also charge for services relating to your direct debit arrangements.
13. If you wish to cancel your direct debit arrangements with us you must arrange a suitable alternative payment method and pay the balance of any outstanding Roadside Assistance fees before we will cancel your direct debit arrangements.
14. We reserve the right to cancel this direct debit arrangement should one or more of your debit payments be returned or dishonoured. You shall be responsible for any bank fees associated with dishonoured payments.
15. If a debit payment is returned or dishonoured and you require Roadside Assistance, you may be required to pay the missed payment before service is rendered.
16. If a debit payment falls due on any day which is not a business day, the payment will be made on the next business or calendar day. If you are unsure when the debit will be processed to your account you should ask your financial institution.
17. It is your responsibility to have sufficient cleared funds available in the account to be debited to enable debit payments to be made.
18. If (i) direct debit payment is declined or (ii) you fail to pay us the total amount due by the date specified on an invoice or (iii) your payment is unsuccessful, we will use reasonable endeavours to notify you by text message, email or telephone that an amount is overdue. If the amount outstanding is not immediately paid then we reserve the right to redraw after 10 business days.
19. Any queries concerning disputed debit payments must be directed to us in the first instance by contacting us on 13 11 22. If we cannot resolve a query or dispute between us, you may refer your query or dispute to our bank who may ask you to provide information in connection with your query or dispute.
20. Direct debiting is not available on the full range of accounts at all financial institutions. If in doubt, you should check with your financial institution before requesting direct debit from us.
21. You are responsible for checking your account details against a recent statement before completing a direct debit request.
22. Prices are subject to change at our discretion, and a slight rounding up may occur on the 12th monthly charge of your subscription in order to reconcile payment for the full subscription price.
23. Except to the extent that disclosure is necessary in order to process debit payments, investigate and resolve disputed transactions or is otherwise required by law, we will keep details of your account and debit payments confidential.
24. If payment is more than 60 days overdue (For Monthly Payment Plan), Your Subscription will lapse unless alternative arrangements are agreed by us.
25. Where a monthly payment plan is selected, suspension of your Subscription Package is not permitted.
26. If you have chosen direct debit from a bank account, the terms and conditions contained in the Direct Debit Request (DDR) Service Agreement and Direct Debit Request will apply.