Ticketek benefits frequently asked questions
What can I do to have a smoother pre-sale experience?
Tips for a smoother pre-sale experience:
- Set up a Ticketek account prior to any pre-sale if you don’t already have one.
- Ensure you are logged into your Ticketek account or have your password handy when preparing for a pre-sale. If you aren’t logged in and the transaction times out, you could lose the tickets in your basket.
- Download the Ticketek app. This is the easiest place for you to access your tickets after purchasing
- Have your payment details ready (and sufficient funds your bank account).
Do I get immediate access to My NRMA Rewards member pre-sales or do I need a code?
No code needed! You’ll be able to access the pre-sale via the event page on the My NRMA app. Head directly there or follow the instructions sent by the NRMA via email, app notification, or on our socials.
I've lost my My NRMA Ticketek pre-sale event code, where do I find it?
There is no code, simply access the pre-sale via the event page on the My NRMA app. Head directly there or follow the instructions sent by the NRMA via email, app notification, or on our socials.
I’m unable to complete my transaction on Ticketek's website, what do I do?
First, follow our above tips to ensure a smooth experience. Then, double check that you’re purchasing within the promoted sale dates. If you’re still experiencing technical issues, please view Ticketek’s FAQs.
I am unable to access the My NRMA Rewards pre-sale event, what do I do?
Ensure you have internet connection. Refer to steps listed on the page above. You can also visit the Ticketek FAQs page if you’re having specific issues with the Ticketek site.
What type of access or special access do I receive as a My NRMA Rewards member?
My NRMA Rewards members can secure pre-sale tickets and unlock benefits including the chance to win money-can’t-buy experiences, special discounts, offers, and ticket upgrades. My NRMA Rewards members also have the opportunity to secure members-only experiences.
Do I gain access to all Ticketek pre-sale events as a My NRMA Rewards member
No, My NRMA Rewards members can only access pre-sales to certain select events.
Where do I find a My NRMA Rewards pre-sale event link?
You can see all current and upcoming pre-sales, discounts and VIP experiences on offer on the My NRMA website or app. We’ll also be in touch before a pre-sale event via email, app notification and on our socials, so you can head straight there.
Will I have access to pre-sales for international events?
No. My NRMA Rewards pre-sales are for the best local and international touring acts in Australia only.
What happens if the event is postponed, rescheduled, or cancelled?
Ticketek will communicate with customers who have tickets to an event that is postponed/rescheduled or cancelled. You’ll also hear from us if a pre-sale or offer is postponed, rescheduled or no longer going ahead.
Can I still buy tickets if I miss the pre-sale window?
If tickets are still available for an event after the pre-sale window has closed, you can purchase tickets in the general sale directly from the Ticketek website.
I can’t locate my event tickets, what do I do?
Check your Ticketek app or log into your account on the Ticketek website to find your tickets. You can also check the confirmation email you received when you purchased your tickets which should contain information on when and how you will receive your tickets. For some events, Ticketek may not distribute tickets until shortly before the event to discourage ticket scalping.