My NRMA benefits terms and conditions

My NRMA entitles You to all the rights and benefits (such as deals and discounts) provided under the My NRMA program. My NRMA benefits, offers and participating partners will vary from time to time and are subject to change at NRMA's discretion. Each benefit and offer is subject to separate terms and conditions and You may also be subject to the participating partner's terms and conditions of sale or service.

My NRMA excludes Roadside Assistance, Towing Services and related services.

My NRMA benefits are also available to Members with a current Available Subscription Package. For more information on My NRMA, visit: mynrma.com.au/membership/mynrma 

For the current benefits and current terms and conditions for each, please go to: mynrma.com.au/membership/benefits.

You will be required to validate Your Membership before You can redeem any benefits under My NRMA. To access My NRMA benefits You will be required to have a smartphone as some My NRMA benefits can only be redeemed using the my nrma app (which is Android and iOS compatible).

NRMA and our participating partners including our Group businesses, will not exchange or refund My NRMA benefits for anything else, including for cash or gift cards.

You are responsible for the use of the Member ID, vouchers or codes provided as part of the program in accordance with instructions and the Member Benefit terms and Conditions below.

Participation in the My NRMA Program – Under our My NRMA Program, NRMA AND our partners (including our Group businesses) (Program Partners) have agreed to provide You with benefits that may include discounts, upgrades or other offers.

Eligibility to participate is open only to individual persons and not open to corporate or business customers. Your participation is at our discretion, and we may accept or revoke Your eligibility without prior notice and for any reason, including if You:

The benefits available under the My NRMA Program are listed on our website and advertising issued by us or by our Program Partners from time-to-time. We take reasonable care to ensure that information we publish in relation to the My NRMA Program is accurate but do not accept any liability relating to information provided by third parties. All descriptions of benefits we publish are based on information supplied by Program Partners.

All benefits are subject to availability and other terms and conditions which may be imposed by Program Partners. All offers are subject to availability and cannot be used in conjunction with any other offer. These may be communicated by us on behalf of the Program Partner in the media outlined above or by the Program Partner. Unless otherwise stated, no benefit may be used in conjunction with any other offer.

The benefits are available to Members only and cannot be sold, transferred, assigned or otherwise dealt with except with the consent of NRMA and the relevant Program Partner.

To claim a benefit, You must communicate to the Program Partner that You are a Member and that You wish to obtain a benefit under the My NRMA Program as follows:

The Member ID is issued by NRMA and remains the property of NRMA. The Member ID is not transferable under any circumstances. If there is a validity period on the Member ID, the Member ID may be used only during that validity period. In the event of loss, theft or unauthorised use of Your Member ID, it is Your responsibility to advise us as soon as possible. You are liable for all use of the Member ID until we are notified of the loss, theft or unauthorised use of the Member ID. NRMA will not be liable for misuse of a lost or stolen Member ID or any unauthorised use of a Member ID.

Under the My NRMA Program, we arrange for Program Partners to offer certain benefits to Members. Program Partners are not the agents of NRMA and have no authority, express or implied, to bind NRMA or to make any representations, warranties or statements on our behalf.

Where we are not a party to any transactions entered into between a Member and a Program Partner and are not responsible for any such transactions, we reserve the right to monitor complaints and disputes.

We are not liable in any way for:

• any use of Your Member ID by another person;
• any failure by You to notify a Program Partner that You are seeking a benefit under the My NRMA Program when purchasing goods or services;
• a Program Partner not offering or making a benefit available for any reason;
• a failure by a Program Partner to comply with the terms of any transaction entered into with You; or
• the suspension and/or termination of the My NRMA Program.

You must not:

• abuse or misuse the My NRMA program, any benefits, facilities, services or arrangements accorded to You as a result of the My NRMA program;
• act in any way which is likely to be detrimental to the interests of NRMA, its program partners or the My NRMA program;
• supply or attempt to supply any false or misleading information, or make any misrepresentation to us and/or any of our Program Partners;
• sell, assign, transfer or acquire, or offer to sell, assign, transfer or acquire any My NRMA program benefit; or
• act in any way which, in our reasonable opinion, breaches or is likely to breach these terms and conditions or is inconsistent with the intent of these terms and conditions.

We may suspend or terminate Your eligibility to participate in the My NRMA Program and Your use of the Member ID without notice and for any reason, including if You

• do not comply with these terms and conditions;
• do not comply with the conditions of any product or service offered by a Program Partner or for the My NRMA Program; or
• cease to be a Member of NRMA. In such circumstances, we may cancel and/or refuse to honour any My NRMA Program benefits that have been redeemed by or provided to You.

Subject to applicable laws, we will not be liable to You or any third party for any loss or damage whatsoever suffered by any person as a result of any such suspension, termination or cancellation.

Any complaints You have in relation to a benefit offered by a Program Partner are between You and the Program Partner.

Please contact the relevant Program Partner in such a case. If You wish to lodge a complaint about the My NRMA Program then contact us directly via the contact details set out below.

We will collect, store, use and disclose Your personal information in accordance with relevant legislation and the NRMA Group Privacy Policy. This includes how we share your personal information within the NRM Group businesses.

The NRMA Group Privacy Policy is available at mynrma.com.au/privacy-policy.

On joining, You confirm that You have read and acknowledge the terms of the NRMA Group Privacy Policy. Our Privacy Policy includes information about safeguards in place for Your personal information.

Our Program Partners may also have privacy policies in place which we dictate how they will handle your personal information. Where practicable, we will make those policies available to you as part of My NRMA Program communications.

Despite anything contained in these Terms and Conditions, the Australian Consumer Law (ACL) gives You statutory rights including guarantees and remedies that cannot be excluded or modified by these Terms and Conditions. The ACL guarantees and remedies include (depending on the type of failure, fault, or defect) repair or replacement, a refund, compensation for reasonably foreseeable loss or damage, or a resupply of the goods or services if the goods or services do not meet the standards required by the ACL. These Terms and Conditions do not purport to exclude any statutory rights available to You and must in all cases be read subject to those statutory provisions.

We will not be liable for any indirect or consequential loss damage arising out of the provision or failure to provide any benefits or services, whether as a result of negligence or any other cause.