1. Membership
  2. My NRMA app

My NRMA app FAQs


Below are answers to the most commonly asked questions related to the My NRMA app.

My NRMA app General FAQs

To download and use the app, you’ll need an iPhone 6s or above with iOS 14 and above, or Android with operating system 8 and above. Mobile or membership number and postcode, and access to mobile data or WiFi. 

You can use the How to download the My NRMA app guide as a reference or follow the below instructions.

How to download the iPhone app

  • Tap the App Store icon
  • Tap the Search icon, type My NRMA and tap Search. Tap GET and enter your Apple ID or finger print if asked, then OPEN
  • Log in using your mobile or membership number
  • Enter the mobile number listed on your membership and tap Send SMS code
  • Enter the verification code you received via SMS and tap Confirm
  • Enter your membership number and postcode to log in
  • Once logged in, you’ll be notified of a change to our terms and conditions
  • Start exploring the new and exclusive benefits of the My NRMA app.

How to download the Android app

  • Tap the Play Store icon and sign into your Google account
  • In the search bar type My NRMA. Tap the my nrma app and INSTALL. Once downloaded tap OPEN.
  • Log in using your mobile or membership number
  • Enter the mobile number listed on your membership and tap Send SMS code
  • Enter the verification code you received via SMS and tap Confirm
  • Enter your membership number and postcode to log in
  • Once logged in, you’ll be notified of a change to our terms and conditions
  • Start exploring the new and exclusive benefits of the My NRMA app.

Compatible smartphones include Apple iPhone 6s and above with iOS 14 and above, or Android with operating system 8 and above.

There is no additional risk by using the My NRMA app as the latest security measures are built in. All your data is stored and managed according to our strict privacy policy.

My NRMA app Fuel FAQs

For all states/territories other than Victoria, data is acquired electronically from publicly available government-mandated price reporting schemes.

For Victoria, prices displayed use a combination of:

  • (a) Informed Sources’ electronic price exchange
  • (b) Informed Sources’ drive-by price collections and
  • (c) Data obtained from publicly available, crowdsourced websites.

NRMA receives the fuel pricing data from the NSW Government. If a NSW fuel station does not appear on the app then you can follow these steps:

  • Check you have location services turned on for the My NRMA app.
  • Check if you need to change the fuel type you are looking for by opening up the fuel selector at the top of the fuel page.
  • If you still do not see your fuel station you can inform Fair Trading.

Find out more about the Fuel Price Transparency Act below:

My NRMA app Parking FAQs

No. Only parking lots are currently shown within the app.

NRMA receives the parking data from third party feeds. Always update your My NRMA app as NRMA endeavours to provide more parking lot coverage and information.

My NRMA Benefits FAQs

You can use the My NRMA app to access all your member benefits, request roadside assistance and more. You can also use your My NRMA membership card to access your member benefits except for fuel and dining discounts - you'll need the My NRMA app for those.

If the offer is not available on the app, then please peruse the website for the full catalogue of offers.

If it can't be found on the website then the offer may have expired.