Embracing the Future: The NRMA Approach to Driver Inductions in a Technologically Advanced Fleet
The rapid evolution of vehicle technology has transformed the driving experience, making it safer and more efficient. However, for fleet managers and drivers, this transition requires careful navigation to ensure safety and productivity.
The NRMA, a leader in roadside assistance and automotive services, has developed a comprehensive driver induction process to facilitate this transition. Through detailed handovers, continuous training, and behavioural adjustments, the NRMA ensures that their drivers are well-equipped to handle the latest in vehicle technology.
The Importance of a Thorough Handover Process
The Fleet Manager at the NRMA, Jai O’Keefe, understands that a new vehicle represents more than just a mode of transport; it embodies a leap in technology that requires careful introduction. According to O’Keefe, the induction process starts with a detailed handover, where drivers are acquainted with the new vehicle's safety features and operational nuances. This is particularly important for drivers transitioning from older vehicles, which may lack advanced safety technologies like autonomous braking, lane assist, and adaptive cruise control.
During the handover, the NRMA fleet team go beyond a simple introduction to the vehicle. The process includes a comprehensive run-through of the vehicle's safety features and a checklist to ensure that drivers understand and acknowledge these features. This hands-on approach not only familiarises drivers with the new technology but also helps them feel confident and prepared for the road.
Addressing behavioural changes
One of the most significant challenges in transitioning to new vehicle technology is the behavioural adjustment required from drivers. Jai notes that drivers with aggressive driving styles, who may leave short gaps between vehicles, will need to adapt their behaviour to avoid frequent alerts and interventions from the vehicle’s safety systems. Autonomous braking and lane assist, while beneficial, can be unsettling for drivers unaccustomed to such features.
The NRMA tackles this by setting clear expectations during the induction process. They explain how these systems work, when they might activate, and the importance of changing driving habits to accommodate these new technologies. For example, drivers are advised to maintain longer following distances and avoid dual-footing (using both the brake and accelerator simultaneously), as modern vehicles are designed to cut throttle when both pedals are pressed.
Tailoring Training to Different Needs
The NRMA recognises that not all drivers are the same, and their induction process is tailored to meet the varying needs of different driver profiles. Younger drivers, for instance, are generally more adaptable to new technology and quick to seek solutions online if they encounter issues. On the other hand, older drivers or those unfamiliar with modern safety features may require more in-depth, hands-on training.
To address these differences, the NRMA uses a mix of instructional methods, including physical handovers, detailed handbooks, and instructional videos. These videos are particularly useful for pool vehicles, which are used by multiple drivers. By providing short, accessible videos on how to operate and in the instance of an electric vehicle how to charge these vehicles, the NRMA ensures that all drivers have the information they need at their fingertips.
Wholistic approach to training
The NRMA also delivers driver training to their drivers and other businesses and Learning and Development Consultant Darrin Tucker believes proactive training involves regular inductions and continuous education on new vehicle technologies. Darrin works with many organisations that integrate their driver inductions into the program for all new starters; ensuring that all new drivers are well-versed in the vehicles they will be operating.
Reactive training, on the other hand, addresses issues as they arise. For instance, when a driver has an incident or demonstrates unsafe driving behaviours, the NRMA can step in with targeted training to address any specific issues.
This dual approach ensures that drivers are not only prepared for their roles but also receive support and guidance whenever needed.
The role of Induction Training in risk management
Induction training plays a crucial role in risk management for fleets. Darrin emphasises the heightened risk during the initial few weeks when drivers transition to new vehicles. This period is critical as drivers familiarise themselves with new controls and features. The NRMA driver training programs work with organisations to mitigate these risks through thorough inductions that cover all aspects of vehicle operation, from safety features to ergonomic adjustments.
Moreover, the approach from the NRMA extends beyond just the vehicle itself. They educate drivers on the importance of proper vehicle setup, including seat and steering wheel adjustments, to ensure comfort and safety. They also highlight the risks associated with unsecured items in the vehicle, which can become dangerous projectiles in the event of an accident.
As vehicle technology continues to advance, the role of driver inductions in fleet management becomes increasingly important. The NRMA driver training program is a comprehensive program ensuring that all drivers are well-prepared to handle the latest innovations in vehicle safety and performance. By addressing behavioural changes, tailoring training to different needs, and combining proactive and reactive approaches, the NRMA team set a high standard for driver inductions in the industry.
For Fleet Managers and drivers alike, embracing these practices can lead to safer, more efficient operations, ultimately benefiting both the drivers and the organisations they serve. As Jai O’Keefe and Darrin Tucker both wisely advise, the key to successful driver inductions lies in not making assumptions and ensuring that every driver is fully equipped to navigate the road ahead.
