“Qantas Points and peace of mind are taking our coffee to the world”
Matt Sprem, co-founder of White Horse Coffee, is passionate about local brews. “We’re blessed to have so many great roasters in Australia,” he says.
But it’s customer service that has set his business apart ever since opening its first café in Sydney’s Sutherland Shire in 2008.
White Horse Coffee now supplies about 180 wholesale partners, including eateries, schools, offices and even churches, and provides unlimited training to its baristas around the country.
“It’s all about building that relationship with your partners, working together and making it a success for both parties.”
Get points + peace of mind
“Coffee is a fruit; fresh roasted is best,” says Sprem.
If a delivery vehicle breaks down, his team depends on the NRMA for its roadside assistance.
“It’s about not letting down your partners, always having the coffee there on time. And partners like to greet our drivers, maybe chat about the latest beans and blends. Again, it’s relationships.”
As well as earning 4 Qantas Points per $1 spent on roadside for White Horse Coffee’s fleet of seven vehicles, Sprem puts his trust in the NRMA’s ability to service anything from passenger vehicles to trucks.
“If there’s a breakdown, the NRMA can handle it and get the driver safely out of a situation and back on the road to work.”
Harness people power
The Qantas Points, which the business earns through the NRMA, go straight into travel – flying and accommodating team members for trade shows and competitions here and overseas, as well as to meet with partners.
“I’m a face-to-face person.
There’s nothing like spending time with someone, feeling their energy and sharing a cup of coffee because that’s what we do.
