My cashback terms and conditions

National Roads and Motorist's Association Limited may collect the following types of Personal Information (as defined in the Privacy Act 1988 (Cth)) from you directly or through our third-party service provider, Pokitpal Pty Limited and Zepto Payments Pty Limited:

• name;
• email address;
• mobile phone number;
• debit/credit card information;
• any additional information relating to you that you provide to us directly through the MyNRMA Cashback Platform (Platform) or indirectly through your use of the Platform; and
• any other personal information that may be required in order to facilitate your use of the My NRMA Cashback Program (Program).

We may collect, hold, use and disclose your Personal Information (directly or through Pokitpal and/or Zepto Payments) for the following purposes:

• to enable you to access and use the Platform;
• to communicate with you in relation to the Program; and
• to comply with our legal obligations, resolve any queries that we may have with you and enforce our agreements with third parties.

In addition, we may disclose your Personal Information to our related bodies corporate, agents and contractors, law enforcement agencies, insurers and external legal advisors.

If you choose not to provide us with the requested Personal Information, we will be unable to provide access to the Platform or the Program.

You can read further information about how we collect, use, disclose and store information Personal Information, by accessing the NRMA Group Privacy policy here: https://www.mynrma.com.au/privacy-policy.

1.1 National Roads and Motorists' Association Limited (ACN 000 010 506) (NRMA, we, our, us) offers its members over the age of 18 access to the MyNRMA Cashback Rewards Program (Program), whereby members may purchase certain goods and services from NRMA’s retail partners (Retail Partners) and receive a percentage of their payment as ‘cash back’ (Reward Amount).

2.1 These Terms and Conditions, together with our Privacy Policy, apply to and govern your registration on, use of and access to:

2.1.1 MyNRMA; and

2.1.2 MyNRMA app; and

2.1.3 MyNRMA Cashback program, (together, the Platform), and any goods or services purchased in connection with the Program (together, the Goods and the Services).

2.2 There may be other terms and conditions that apply to your interactions with us in connection with the Program, including the terms and conditions of our third party service providers. In all cases, such additional terms and conditions will be provided to you for your review and acceptance.

2.3 The terms “you” and “your” refer to the person who has opted-in and registered for the Program.

3.1 By browsing, accessing or opting-in and registering for the Program or by using or purchasing the Goods or Services in connection with the Program, you agree to be bound by these Terms and Conditions and any additional terms and conditions notified to you in writing from time to time.

3.2 These Terms and Conditions form a legally binding agreement between NRMA and you. If you do not agree to these Terms and Conditions, you must immediately exit and not access or use the Platform or use or purchase Goods or Services provided in connection with the Program.

3.3 We may amend these Terms and Conditions at any time and will use of best efforts to notify you in writing of any material changes at least 30 days before they become applicable. As you will be bound by any amendment to these Terms and Conditions, you should review these Terms and Conditions from time to time.

3.4 By continuing to use the Platform or using or purchasing the Goods or Services after any amendment to these Terms and Conditions take effect, you will be deemed to have accepted the amended Terms and Conditions. If any change has a detrimental effect on you, you may elect to cease accessing or using the Platform or using or purchasing the Goods or Services provided in connection with the Program.

4.1 We will provide links to the websites of our Retail Partners on the Platform for your convenience (Linked Websites). NRMA does not endorse and is not responsible for the availability, accuracy or content of Linked Websites.

4.2 The provision of Linked Platforms by NRMA does not mean that we endorse or recommend, or have any association with, the Linked Website or the relevant Goods or Services. If you have any questions or concerns about the Goods or Services, please contact the relevant Retail Partner.

4.3 You acknowledge and agree that we are not responsible for any of the content, availability, advertising, products, services or other materials of any Linked Websites, or any additional links contained on Linked Websites, or the conduct of any person associated with a Linked Website. Any Linked Websites are provided solely for your convenience. In using any Linked Websites, you acknowledge that you do so at your own risk.

4.4 Linked Websites may be subject to their own terms and conditions and privacy policies. You acknowledge that it is your sole responsibility to review and comply with those terms and conditions, and we have no responsibility for your actions when using a Linked Website.

4.5 If you contact a third party using functionality provided on the Platform, including via e-mail, we do not accept any responsibility for any communications or transactions between you and the relevant third party.

5.1.1 You may only participate in the Program if you are at least 18 years old and you are a current member of the NRMA.

5.1.2 To participate in the Program, you must create an account on the Platform (Account) To create your Account, you must provide NRMA with certain true and correct information about yourself as requested.

5.1.3 If you create an Account, you must promptly notify and/or update your profile if any of your personal information is erroneous or changes from time to time.

5.2.1 Once you have created an Account and provided us with the relevant details, you will be required to link an eligible debit and/or credit card (Linked Card) to your Account. All determinations as to whether a card is eligible to be a Linked Card are at our sole discretion. For example, certain Mastercard and Visa cards are not eligible to be linked to your Account, including, but not limited to, the following: prepaid cards, corporate cards, purchasing cards, Visa giftcards, store cards which can only be used at their respective retailers’ stores, government-administered prepaid cards (including Medicare and healthcare cards and cards that are not processed through the Visa payment system or the Mastercard payment system. In order to be eligible as a Linked Card, it must be issued by an Australian Financial Institution.

5.2.2 In order to make a purchase in connection with the Program, you must only use the Linked Card and not any other debit and/or credit card.

5.3.1 In order to access or use the Services (other than merely browsing the Website), you must:

(i) reside in Australia, and have a Australian mobile phone number;
(ii) accept and agree to these Terms, including our Privacy Policy;
(iii) create a user account with us (an “Account”) and maintain your Account in good standing; and
(iv) provide all information requested by us, such as your name, phone number, email address, and payment account information (“User Information”). All determinations as to whether a phone number is authorised by the Company is at our sole discretion. Each individual user of the Services may only have one Account. You represent and warrant that all information you provide us from time to time is truthful, accurate, current, and complete, and you agree not to misrepresent your identity or your User Information. You must promptly notify us of changes to your User Information by updating your Account.

5.3.2 You are solely responsible for ensuring the confidentiality of your Account login information and maintaining the security of such information. You agree not to authorise any other person to use your Account for any purpose. Except as otherwise provided by applicable law, you are solely responsible for all transactions and other activities authorised or performed using your Account, whether authorised by you or not. If you believe any of your Account credentials, such as your password, have been obtained or used by any unauthorised person or you become aware of any other breach or attempted breach of the security of the Services or your Account, you must notify us immediately by emailing us at [email protected]

5.4.1 A Reward Amount will be credited to your Account when you make an eligible purchase of Goods or Services (Eligible Purchase).

5.4.2 Eligible Purchases of Goods or Services can be made either:

(a) via the Platform or on the Retail Partner’s website or the Retail Partner’s app; or

(b) in-store using your Linked Card at participating Retail Partner locations.

5.4.3 Your purchase must then be approved by the relevant Retail Partner from which you purchased the Good or Service.

5.4.4 Once your purchase is approved by the relevant Retail Partner, and is otherwise confirmed to be an Eligible Purchase, you will earn a Reward Amount for the Eligible Purchase which will be credited to your Account. The Reward amount will be reflected in the available balance on your Account once the Retail Partner’s returns period has expired. In the meantime it will appear as pending balance in your Account.

5.4.5 We will have no obligation to provide you with a Reward Amount, for any purchase that is not an Eligible Purchase. A purchase is not an Eligible Purchase if:

(a) you used the Platform incorrectly;

(b) you did not correctly link your debit or credit card to your Account on the Platform, or your Linked Card has expired;

(c) you did not use your Linked Card to make the purchase;

(d) you made an in-store purchase with a Retail Partner or at a particular Retail Partner location that is not participating in the Program;

(e) you purchased a Good or Service that was not offered under the Program;

(f) your purchase of the Good or Service occurred after the cashback offer elapsed;

(g) your purchase has not been approved or allowed by the Retail Partner for any reason;

(h) your purchase does not comply with these Terms and Conditions or the terms and conditions of the Retail Partner or our third party suppliers;

(i) your purchase does not comply with the relevant Retail Partner’s terms and conditions;

(j) your purchase was cancelled or you received a refund for all or any part of the purchase price for any reason;

(k) your purchase was returned by you to the Retail Partner; or

(l) your purchase was recognised as a fraudulent transaction.

5.5.1 You will accrue Reward Amounts in your Account for each Eligible Purchase that you make.

5.5.2 The Reward Amount that you earn for each purchase and the amount of time it takes for the Reward Amount to enter your Account will differ depending on what Good or Service you have purchased, and the Retail Partner that you have purchased it from.

5.5.3 Each Retail Partner may have its own terms and conditions for earning Reward Amounts, which may be updated from time to time without notice to you.

5.6.1 NRMA will not top-up or deduct the balance in an Account for any reason. This may include situations where Reward Amounts have been incorrectly credited into an Account and/or where after the amount has been credited, or an NRMA member is found to have acted fraudulently, dishonestly, or in contravention of the terms.

5.6.2 All Reward Amounts must be withdrawn, used or redeemed by you at anytime after they become available to you in your Account. You total Reward Amount balance will only lapse if your Account has been inactive for a period of 18 months. We will use reasonable efforts to contact you when the 18month inactive period approaches to enable you to access your Rewards Amount before it expires.

5.7.1 Cash back into your Nominated Bank Account

In order to redeem your Reward Amounts from your Account, you must nominate an eligible bank or financial institution account (Nominated Bank Account) so that we can process your request.

(a) You may only redeem your Reward Amounts once you have accrued a minimum of ten Australian dollars (AUD $10 dollars) in your Account. There is no minimum Reward Amount that is required to be retained in your Account

(b) The maximum Rewards Amount that may be held in your Account is $500. When you reach this capped amount, you will need to withdraw or donate some or all of the Rewards Amount.

(c) It is your responsibility to ensure that you provide us with the correct details for your Nominated Bank Account. We will not be liable for any account detail errors and will not be able to recover any funds which are incorrectly transferred.

5.8.1 You may choose to donate some or all of your Reward Amount to one of three NRMA affiliate charities on the Platform. You may only donate some or all of your Reward Amount once you have accrued a minimum of ten Australian dollars (AUD $10 dollars) in your Account.

5.8.2 In order to donate your Reward Amounts from your Account, you must nominate which charity you would like to donate to so that we can process your request.

5.8.3 The tax invoice for your donation will be emailed to you once it has been received by the nominated charity.

6.1 Where possible, you may choose to submit information, content and materials, such as queries, complaints or customer reviews (User Generated Content) to the Platform and NRMA.

6.2 Any User Generated Content that you submit or share on the Platform may be seen by others.

6.3 You agree that NRMA may:

6.3.1 edit or delete your User Generated Content;

6.3.2 link your User Generated Content to other material;

6.3.3 use your User Generated Content for its business purposes, for example, displaying your User Generated Content in our marketing materials or on the Platform or social media pages; and

6.3.4 share your User Generated Content with other members of the NRMA Group.

6.4 NRMA does not promise to display any User Generated Content that you provide.

6.5 NRMA does not claim ownership rights in your User Generated Content, however, by submitting your User Generated Content to the Platform you are deemed to grant NRMA (and its licensors) an irrevocable, perpetual, non-exclusive, royalty-free and worldwide licence to use, copy, modify, distribute, publish, communicate to the public and process that User Generated Content in connection with the Program.

7.1 If you create an Account on the Platform and participate in the Program, we will need to collect your personal information. Personal information requested by us may include, but is not necessarily limited to:

7.1.1 your first name and last name;

7.1.2 your date of birth;

7.1.3 your residential address;

7.1.4 your email address;

7.1.5 your phone number;

7.1.6 your bank account details;

7.1.7 your eligible debit and/or credit card(s) details;

7.1.8 your NRMA member number;

7.1.9 your opinion of the Platform, or Goods or Services as expressed by any user generated content you submit;

7.2 any other information that you provide us, including when you contact us or submit any queries to us. The collection, use, disclosure and handling of personal information is governed by our Privacy Policy (which is available at https://www.mynrma.com.au/privacy-policy), together with other terms such as our privacy collection notices.

7.3 You must ensure that all of the information you provide to us, including any personal information, is complete, true and correct.

7.4 You acknowledge that the internet is an inherently insecure communication medium, and your use of the Platform is at your own cost and risk. You must take your own precautions to ensure that the processes which you employ for accessing the Platform do not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

7.5 If you create an Account on the Platform, you must keep all usernames, passwords and other security-based information secure and private at all times. If your username, password or other security-based information is lost or stolen, you must notify NRMA in writing and take any reasonable steps we advise you to take to mitigate the adverse impact of the lost or stolen security-based information at the earliest possible opportunity.

7.6 You agree that we have no responsibility for any use, misuse, loss, corruption, interception or delay of information or data uploaded, downloaded, hosted or otherwise communicated via the Platform.

8.1 By using the Platform, you acknowledge and agree that we may use cookies or other similar tracking technologies on the Platform to help us track your Platform usage and remember your preferences. More information about how NRMA uses cookies and how you can enable or disable cookies can be found in our Privacy Policy (which is available at https://www.mynrma.com.au/privacy-policy).

9.1 When browsing, accessing or using the Platform, including when posting or submitting User Generated Content, you must not:

9.1.1 infringe the intellectual property rights or other rights of any person;

9.1.2 reproduce any Platform Content without our express written permission;

9.1.3 seek reimbursement from any other party for access to the Platform or on-sell any information obtained from the Platform;

9.1.4 engage in any conduct which is likely to mislead or deceive us or any other person, including impersonating any other person;

9.1.5 conduct yourself in an offensive, obscene, threatening, harassing or inappropriate manner;

9.1.6 breach these Terms and Conditions or any applicable law;

9.1.7 submit, post, upload, email or otherwise send or transmit to the Platform, or any users of the Platform, anything that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly to the Platform; or

9.1.8 interfere with the Platform or networks underlying or connected to the Platform.

10.1 Subject to clause 6.5, the entire contents and design subsisting in, relating to or arising out of the Platform and available in connection with the Program (the Platform Content) are the intellectual property of NRMA or our licensors, with all rights reserved.

10.2 You must not do anything, or omit to do anything, which may infringe our intellectual property rights, or modify or disrupt the Platform Content in whole or in part, except with our express written permission.

10.3 You must not reproduce, frame, transmit (including broadcast), duplicate, adapt, link to, licence or assign, or otherwise use any of the Platform Content in whole or in part, including audio and video excerpts, except as expressly permitted by statute or with our express written permission.

11.1 While we take reasonable steps to ensure the availability and security of the Platform, you accept that the Platform is provided on a ‘as is’ basis. We do not warrant that the Platform will be continuously available. We will not be liable if the Platform or any part of the Platform is unavailable at any time or for any reason. We do not represent, warrant or undertake that the Platform will be error, defect, ‘bug’ or ‘virus’ free.

11.2 The Platform is not a storage service and you agree that we have no obligation to store, maintain or provide you with a copy of any User Generated Content that you provide, except to the extent required by applicable law or as provided in our Privacy Policy.

12.1 The Platform Content is intended to provide general information only. It does not provide medical advice. While every effort is taken to ensure the information is accurate, we do not represent or warrant that the Platform Content is correct, current, complete, reliable or suitable for any purpose.

13.1 Nothing in these Terms and Conditions is intended to exclude, restrict or modify any condition, guarantee, warranty, right or remedy that you may have under the Competition and Consumer Act 2010 (Cth) or any other applicable legislation which may not be excluded, restricted or modified by agreement (Non-excludable Rights).

13.2 Without limiting any provisions of these Terms and Conditions, we will not in any way be liable to you for any kind of loss or damage incurred as a result of your use of the Platform, including any viruses or other malicious software that may affect you while you use the Platform or for any faults, failures or interruptions or the accuracy, timeliness, completeness, security or reliability of any communications (including any transactions) made using the Platform.

13.3 To the maximum extent permitted by law, under no circumstances will NRMA be responsible to you or any third party whether in contract, tort (including negligence), in equity or under statue for any special, indirect, consequential, incidental or punitive damages, including damages for loss of opportunity, profits, revenue or goodwill, regardless of whether or not such loss or damage was foreseeable and even if advised of the possibility of such loss.

13.4 Except for liability in relation to breach of any Non-excludable Rights, our total maximum liability to you in contract, tort (including negligence), statue or otherwise, is limited in the aggregate for all claims to one hundred Australian dollars (AUD $100).

14.1 Notwithstanding anything else in these Terms and Conditions, NRMA may immediately terminate your Account without notice or cause for any of the following reasons:

14.1.1 you breach any of these Terms and Conditions;

14.1.2 your NRMA membership lapses, is cancelled or terminated;

14.1.3 NRMA ceases to provide the Account functionality;

14.1.4 NRMA’s business or contractual relationships with third parties require NRMA to do so; or

14.1.5 NRMA considers that you have done something that is detrimental to NRMA’ business interests or reputation or those of any of its third parties.

14.2 The expiry or termination of your Account will end your ability to access your Account and you will need to register a new Account on the Platform if you seek to access the Platform.

14.0 Any data or personal information NRMA has collected about you or your use of the Platform will be retained and destroyed in accordance with NRMA’ Privacy Policy. In particular, NRMA reserves the right to delete any information or data that relates to your Account if your Account has been deleted for a period exceeding 30 days.

14.1 Any accrued Reward Amounts will lapse upon the expiry or termination of your Account.

14.2 You acknowledge that neither NRMA, nor any other person, will have any liability to you for any reason whatsoever arising from the expiry or termination of your Account.

These Terms and Conditions, together with our Privacy Policy, any collection statements and any additional terms and conditions set out on the Platform from time to time, constitute the entire agreement relating to its subject matter and supersede and cancel any prior drafts, versions, agreements, undertakings, representations, warranties and arrangements of any nature, whether in writing or oral, relating to such subject matter.

We will not be in breach of these Terms and Conditions or otherwise liable to you or any other person for any unavailability or failure of the Platform, or the Goods or Services or any delay or other failure by us to comply with these Terms and Conditions that is caused by or arises from any event or circumstances beyond our control.

The rights, powers, privileges and remedies provided under any provision of these Terms and Conditions are cumulative and not exclusive of any rights, powers, privileges or remedies provided under any provision of these Terms and Conditions or by applicable law or otherwise.

No failure to exercise nor any delay in exercising by us of any right, power, privilege or remedy under these Terms and Conditions will impair or operate as a waiver thereof in whole or in part. No single or partial exercise of any right, power privilege or remedy under these Terms and Conditions will prevent any further or other exercise thereof or the exercise of any other right, powers, privilege or remedy.

Any clause or provision of these Terms and Conditions held to be illegal, invalid, void, voidable or unenforceable must be read down to the extent necessary to ensure that it is not illegal, invalid, void, voidable or unenforceable. If it is not possible to read down a clause or provision as required by this clause, part or all of the provision or clause of these Terms and Conditions will be severed from these Terms and Conditions and the remaining clauses or provisions continue in force.

In these Terms and Conditions, unless expressed to the contrary:

15.6.1 a person includes a firm, partnership, joint venture, association, corporation or other body corporate;

15.6.2 the word ‘includes’ in any form is not a word of limitation;

15.6.3 where a word or phrase is defined, another part of speech or grammatical form of that word of phrase has a corresponding meaning;

15.6.4 references to the singular include the plural and vice versa;

15.6.5 a gender includes all other genders; and

15.6.6 headings and sub-headings are for ease of reference only and do not affect the interpretation of these Terms and Conditions.

These Terms and Conditions are governed by the laws of New South Wales, Australia. The Platform may be accessed throughout Australia NRMA makes no representation that the Platform Content complies with the laws of any country outside Australia. If you access the Platform from outside Australia, you do so at your own risk and you are responsible for ensuring that your access to the Platform is not illegal or prohibited by laws which apply to you.

If you have any questions about these Terms and Conditions or concerns about the Platform or the Platform Content, please contact us at: