I love the security of the roadside service, it gives me constant peace of mind when I leave my home
— Sarah, Northmead
Fantastic call centre, spoke to two different people and both equally provided great service. Roadside assistance came out pretty quickly within 40mins and service again was quick, informative and fixed the job.
— Shabana C.
Great service. My car wouldn’t start and they came out in 10 minutes, checked the battery and replaced it under warranty. Amazing
— Adel S.
Frequently asked questions
I need immediate roadside assistance. What do I do?
Phone 13 11 22 and the operator will ask you information including:
Your NRMA membership number and/or registration number - if you are not a member, an On-Road Join and Go fee applies.
Your exact location:
What street/road are you on?
What is the nearest cross street/road?
What is the number of the house/building?
Are there any landmarks? (e.g. signage)
What direction you were travelling?
The make, model and colour of your vehicle.
Your contact phone number (e.g. mobile or house/office).
The nature of your problem (e.g. mechanical, flat tyre, flat battery, etc).
Whether you are in a remote area or concerned for your safety.
If you're unable to call 13 11 22 and speak directly to an operator, you can make contact:
I joined NRMA one hour ago and then broke down. Can I get roadside assistance?
NRMA roadside assistance is available 48 hours after you join. So if you require immediate roadside assistance, upon joining or later the same day, an On-Road Join and Go fee will apply.
Can any driver access roadside assistance in my vehicle?
Yes, we will provide roadside assistance to the nominated vehicle on your membership as long as a licensed driver is present with the nominated vehicle or at an agreed meeting place when we arrive. General roadside assistance exclusions apply.