In a message of thanks to Members, Rohan Lund, NRMA Group CEO shares results of the organisation’s performance over the past 12 months, and his outlook for the future.
Dear Members,
We are proud to be Australia’s largest member organisation, committed to the benefit and wellbeing of our owners, you. We do this through a shared value approach to deliver equally on our social, economic and Member purpose.
"We were born to keep you moving"
This was our purpose 97 years ago when society was facing the entry of the automobile, and it’s our purpose today as the very nature of mobility is set to change radically – again.
Australia is on the cusp of a new era of motoring and transport. Electrification, connectivity, autonomous technology and a diverse range of mobility solutions changing the face of motoring across the globe. We will help you navigate this new era of mobility, discover new opportunities and be the collective voice that shapes the future of transport and tourism in this country.
To respond to your changing needs, we diversified beyond the car to focus on the broader transport and tourism sector; built around my car, my journey, my destination and my Membership.
My car
We want to extend our relationship with you beyond roadside. We have expanded our fixed and mobile service network. We trialled connected car products, car sharing solutions and a new way to bundle our membership packages, and will expand these offers in the year ahead. We are testing an autonomous vehicle in our backyard, as we explore solutions to electric vehicle use in Australia.
My journey
We want to solve your future access challenges. We invested in DIVVY to accelerate parking technology solutions. We added parking and fuel information to the my nrma app, and launched a new website experience.
My destination
We want to provide the best value accommodation in the best locations. We grew our holiday park network from four to 39 parks offering Members the best value accommodation in some of Australia’s best locations, as we continue to look for opportunities to help Members get out and explore our great country.
My Membership
As a mutual, Members drive everything we do. We are committed to delivering more value, for more Members, more of the time.
Behind the scenes we are driving significant transformation in the way we work and the systems and tools of all our operating businesses to enable us to be much more agile and deliver much better value to you.
Despite this massive change program we delivered better service levels and a significantly improved financial result. A main driver in the profit growth was the increased use of our products and services from non-Members. This not only ensures the NRMA continues to be economically sustainable but also gives us the capacity to invest in more services and better value for you.
