1. Roadside Assistance

Go Bundle subscription terms and conditions

These terms and conditions are effective from 18 June 2018. 

1. Introduction

Welcome to Go Bundle™ by the NRMA. You are one of the first Members to enjoy the benefits of combining your vehicle servicing benefits and your roadside assistance services.

The NRMA will be providing these services to you over the next 12 months and give you the ease of paying by the month with your nominated credit card. You will also have options to utilise mobile servicing or choosing to visit the MotorServe centres in Artarmon, Caringbah, Gladesville, Gosford, Kotara, Marrickville, Narrabeen, North Parramatta, Penrith, Rockdale, Rouse Hill and Seven Hills in NSW, Majura Park and Tuggeranong in Canberra.. These locations will exclusively service your needs as a "Go Bundle" Member.

A summary of your entitlements for each bundle is shown in the table below.

The rest of these terms and conditions explain your rights and obligations to car servicing, Roadside Assistance, other benefits including car hire and benefits of your membership in general.

2. Your Car Servicing and Car Repairs entitlements

2.1 Basic Bundle

If you have a Basic Bundle Subscription Bundle, you are entitled to one visit to a Selected MotorServe centre in the Subscription Period, where a $200 (credit) will be deducted from the invoice price for any service or repairs to your Vehicle or nominated vehicle.

The $200 credit is to be applied to the service and repairs only including labour, parts and accessories.

Any fee incurred in excess of the $200 credit will be due and payable by you at the time of service.

The full $200 credit must be used in one transaction and any amount which is not used cannot be redeemed for cash or other services and will be forfeited.

2.2 Essential Bundle

If you have an Essential Bundle Subscription Bundle, you are entitled to two visits to a Selected MotorServe Centre in each Subscription Period, and each time you will be entitled to have $200 (credit) deducted from the invoice price for any service or repairs to your Vehicle or nominated vehicle.

The $200 credit is to be applied to the service and repairs including labour, parts and accessories.

Any fee incurred in excess of the $200 credit will be due and payable by you at the time of service.

The full $200 credit must be used in one transaction and any amount which is not used cannot be redeemed for cash or other services and will be forfeited.

2.3 Premium Bundle

If you have a Premium Bundle Subscription Bundle, you are entitled to two visits to a Selected MotorServe centre in each Subscription Period, and each time you will be entitled to have $300 (credit) deducted from the invoice price for any service or repairs to your Vehicle or nominated vehicle.

The $300 credit is to be applied to the service and repairs including labour, parts or accessories.

Any fee incurred in excess of the $300 credit will be due and payable by you at the time of service.

The full $300 credit must be used in one transaction and any amount which is not used cannot be redeemed for cash or other services and will be forfeited.

Nominated vehicle

You can nominate anyone in your household and/or their vehicle to use your credit for service or repairs at a Selected MotorServe Centre. All the same terms and conditions will apply to the nominated vehicle, as if it was your Vehicle. Please just let us know when you make your booking at the Selected MotorServe Centre, so that the credit can be properly allocated to your household or family member.

2.4 Courtesy car

As a Premium Bundle Member, you are entitled to a courtesy car while your Vehicle is being serviced at a Selected MotorServe Centre. Booking the courtesy car at the same time you book your car in for service may be necessary to ensure the courtesy car is available. Before taking the courtesy car, you will be required to sign a Loan Vehicle Agreement and you are required to abide by the terms and conditions of that Loan Vehicle Agreement while the courtesy car is in your possession or control. At the time of collecting the courtesy car, you will be required to provide a copy of a valid Driver's licence. We will handle your driver's licence details according to the NRMA Group Privacy Policy, which is available in full at mynrma.com.au/privacy-policy.htm.

2.5 Car services and car repairs available

You can apply your car servicing credit for any of the following "Eligible Services" at the Selected MotorServe Centres:

Essential service is comprised of the following:

  • Comprehensive safety check
  • Oil change (synthetic fortified)
  • Oil filter replacement
  • Fluid check and top ups
  • Battery condition check and report
  • Brake clean
  • Clean and adjust
  • A complimentary car wash

Essential service plus

Essential service plus is recommended for European and newer model vehicles that require full synthetic oil.

Essential service plus is comprised of the following:

  • Comprehensive safety check
  • Full synthetic oil change
  • Oil filter replacement
  • Fluid check and top ups
  • Battery condition check and report
  • Brake clean
  • Clean and adjust
  • A complimentary car wash and vacuum

Log book service

We will conduct log book servicing on your Vehicle as specified by your Vehicle manufacturer. We have access to accurate and up-to-date service schedules from the vehicle manufacturers so your log book service will always be completed with the most current vehicle information.

We will stamp your log book to certify that we have serviced your Vehicle to the manufacturer guidelines.

Comprehensive safety check

All Eligible Services include a comprehensive safety check vehicle inspection.

As a part of the comprehensive safety check we will undertake the following assessments on your Vehicle:

  • Road test (including checking, transmission, engine, diff, suspension, driveline, clutch and body report)
  • Tyre pressure and health
  • Oil fluid leaks
  • Brakes
  • Steering
  • Suspension/driveline
  • Other general checks such as checking the exhaust, lights, belts, hoses, your front and back windscreen wipers

Car repairs

Car repairs available include:

  • Brake systems
  • Cooling systems
  • Clutch and automatic transmissions
  • Exhaust systems
  • Suspension and shock absorbers
  • Wheel/tyre checks, rotation and balances

We also offer specialist services on car repairs such as:

  • Auto electrics
  • Airconditioning
  • Engine reconditioning
  • A windscreen replacement and repairs

2.6 Mobile Servicing

You may choose to have your Eligible Service conducted by one of mobile mechanics. Mobile car servicing does not include a complimentary car wash or vacuum. Not all service and repairs can be conducted by the mobile mechanics so please contact us to check.

The mobile service is available in selected areas Monday to Friday 7.30am to 5.30pm and Saturdays 8am to 12pm.

To book your mobile service or enquire about availability of the service in your area, please call 1300 371 435.

Pricing and Fees: For the current car servicing fees for all Eligible Services, please call 1300 371 435.

2.7 Pink Slip/Safety Check Inspection

Where the pink slip inspection is offered under the Go Bundle subscription packages, these can only be redeemed at MotorServe car servicing centres at Artarmon, Caringbah, Gladesville, Gosford, Kotara, Marrickville, Narrabeen, North Parramatta, Penrith, Rockdale, Rouse Hill and Seven Hills in NSW or with our mobile mechanic service.

If your Vehicle is more than five years old, it will require a safety check (previously called a pink slip) before you can renew the registration.

Your registration renewal notice will state if your vehicle needs a safety check. Once your vehicle has passed the safety check inspection, you can renew the registration. The results will be sent to Roads and Maritime Services (RMS) electronically.

Light vehicle safety check inspection reports are valid for 6 months, which means that you can use the report to renew registration within 6 months of having the safety check.

If your vehicle fails the safety check, you cannot renew the registration until the required repairs are made.

We will give you a Repairs Needed report showing what repairs are required. If the repairs are completed within 14 days, the Vehicle can be reassessed by us with no additional safety check fees.

If you present your Vehicle for reassessment after the 14 day period, you will need to pay another safety check inspection fee.

Once the repairs have been made and the vehicle passes the safety check, we will issue a safety check report, and you can renew your registration.

Your entitlement to a pink slip inspection can be transferred to any member of your household, provided it used during the Subscription Period. When you make a booking for the pink slip inspection, please advise our call service representative that your pink slip inspection entitlement will be used by your nominated household member.

We cannot provide you with a safety check through our mobile mechanic, as this is not permitted by legislation.

2.8 Car servicing conditions

All your car servicing entitlements will be provided by MotorServe Pty Ltd ABN 41 121 715 393 license number MVRL43713 is an IAG Company.

All your car servicing entitlements are subject to the standard terms and conditions.

All car servicing and repair entitlements cannot be used in conjunction with any other offer, rebate or discount from the NRMA.

3. Car rental entitlements

3.1 Essential Bundle and Premium Bundle only

If you have an Essential Bundle, you will be entitled to hire a compact vehicle (CCAR) (such as a Toyota Corolla or similar vehicle), for any 2 days during your Subscription Period.

If you have a Premium Bundle, you will be entitled to hire a Standard Wagon (SWAR) (such as a Mitsubishi ASX or a similar vehicle), for any 2 days during your Subscription Period.

All hire vehicles are provided by Thrifty, and are available for collection from and return to any Thrifty location in Australia. Please note if you elect to return your vehicle to a different location from pick-up location you may be subject to an additional one way fee.

To make an enquiry or booking under your Subscription Bundle, please call 1300 371 435.

3.2 Car rental conditions

All car rental entitlements are subject to the following conditions:

  • Premium Protection Insurance will be provided, this reduces the Damage Recovery Fee (DRF) on a passenger vehicle to $500.00 and to $1,100.00 on a 4WD.
  • Car hire may be redeemed in consecutive days or on 2 separate occasions.
  • Vehicles are subject to availability. During peak periods you are advised to book well in advance.
  • Vehicles may not be upgraded.
  • You can extend the period of your car hire, if the Vehicle is available and you pay additional fees at the applicable day rate. The additional day rate includes Premium Protection. No other discount applies, including any member discounts.
  • Please refer Thrifty's Standard Terms and Conditions for all licence and age requirements.
  • You will be required to sign a rental agreement with Thrifty and provide proof of identify (your driver's licence) at the time of collecting your hire car.
  • As a Member of the NRMA you will not be liable for an Additional Driver fee however all drivers must present their licence in person at the time of collection.
  • Bookings cannot be made online and must be made by contacting us on 1300 371 435.
  • All optional vehicle extras, for example, child restraints, will be charged at standard rates with the exception of GPS unit hire, which will be available at a member discounted price.
  • Available vehicles can only accommodate a maximum of 2 child restraints. Child restraints are available for hire at an additional cost.
  • A security deposit of $200 will be charged to your credit card (Mastercard, Visa Amex and Diners only) at the time the hire car. This will be refunded between 1 and 3 working days. (However, Thrifty will retain your credit card details for a further short period after the rental period, in case of any traffic infringement notices.). Please refer to section 5 of the Thrifty Standard Terms and Conditions.
  • No further offer or discounts apply to your Thrifty car rental vehicle.

For full terms and conditions of Thrifty, which apply to your car hire, please go to https://www.thrifty.com.au/terms/terms.aspx for the full Thrifty Standard Terms and Conditions.

All your car rental entitlements will be provided by Kingmill Pty Limited ABN 58 003 966 649 trading as Thrifty.

4. Your Roadside Assistance entitlements – Premium Bundle only

4.1 Roadside Assistance

Your Nominated Vehicle is entitled to unlimited Callouts for Roadside Assistance.

4.2 Towing for your Vehicle

In Metropolitan Areas and serviced Country Areas, if your Vehicle breaks down, the first 50km of Towing in any direction from the point of Breakdown is free of charge.In serviced Country Areas, You can choose to be Towed at no extra cost to the nearest Country Service Centre or for the first 50km in any direction from the point of Breakdown.

If you need Towing for your Vehicle in a Remote Area outside the Boundary of the nearest Country Service Centre, you will be eligible for up to 100 km free Towing back to the Boundary of the attending Country Service Centre.

Towing is not available for a trailer, caravan or boat, or any object attached or trailing your Vehicle.

4.3 Major Mechanical Breakdown Entitlements

If you have a Premium Bundle, we will pay up to $3000 (incl. GST) in a Subscription Period of Major Mechanical Breakdown Entitlements and your Vehicle has a Major Mechanical Breakdown which cannot be fixed in less than 24 hours.

Car Rental: we will pay up to $100 (incl. GST) per day for the base rate of a car rental, up to a maximum of 7 days while your Vehicle is being repaired or while you continue your journey. We will also pay up to $165 (incl. GST) towards the rental car relocation fee.

Accommodation: we will pay up to $700 (incl. GST) (room rate only) for the driver and up to four passengers while the Vehicle is being repaired, at your home or at your destination. This does not include pre-booked accommodation.

Passenger transport: we will pay for economy class flights, rail or coach transport to your Home or intended destination, for the driver and up to four passengers from the Breakdown location. We will also pay the cost of travel for one person to collect the Vehicle.

Vehicle transport: we will pay for road or rail transport for the Vehicle to the Member's Home, intended destination or to a mechanic of your choice.

4.4 Taxi benefit

If your Vehicle requires Towing, at your request, we may arrange for a taxi to transport you and your passengers in order to continue your journey while your Vehicle is being towed.

We will contribute a maximum of $50 (incl. GST) per taxi trip, limited to three taxi trips per Subscription Period. Taxi benefit can only be used at the time of Breakdown. You will not be reimbursed for any taxi costs incurred which are not authorised or arranged by us.

We will attempt to transport by taxi all passengers that were travelling in the Vehicle, provided each person can be safely and legally transported in a taxi. Please tell us at the time of making a Callout if you have any special needs or requirements which may affect your ability to be transported in a taxi.

Although we make every effort to arrange a taxi, providing this service will depend on the availability of taxis.

Taxi benefit is only available in the Subscription Period and may not be carried over.

4.11 Premium Bundle conditions

  • Premium Bundle is only available to Australian citizens, permanent residents of Australia or those that hold an Australian visa valid for over 12 months.
  • Premium Bundle entitlements are separate to entitlements provided under NRMA's Premium Care or Premium Plus Subscription packages.
  • Vehicles are not eligible for Vehicle transport if they are greater than: 3.5 tonnes Gross Vehicle Mass (GVM); 5.5 metres in length; 2.5 metres in width; or 2.6 metres in height.
  • You are responsible for abiding by the terms and conditions of rental car providers if hiring a rental car.
  • Car rental is subject to availability and may not be available in some areas.
  • Major Mechanical Breakdown Entitlements are only available if you have a Premium Bundle.
  • Major Mechanical Breakdown Entitlements are not available for a Vehicle with a flat or damaged tyre where a roadworthy spare is not available. However Motorcycles with a flat tyre which cannot be fixed in less than 24 hours will be eligible for Major Mechanical Breakdown Entitlements.
  • Major Mechanical Breakdown Entitlements does not include certain costs associated with hire cars such as security deposits, cost of delivery, insurance, fees, stamp duties, airport taxes, excess kilometres, fuel and any other costs outside the daily rental fee of a hire car. Major Mechanical Breakdown Entitlements are only available in the Subscription Period and may not be carried over.
  • Major Mechanical Breakdown Entitlements only apply if your Vehicle is repaired by a licensed mechanic.
  • Any out-of-pocket costs incurred by you in relation to the Major Mechanical Breakdown in which the NRMA has agreed to reimburse, must be claimed within three months of the Major Mechanical Breakdown.

5. Your Roadside Assistance entitlement – Basic Bundle and Essential Bundle

5.1 Roadside Assistance

Your Nominated Vehicle is entitled to unlimited Callouts for Roadside Assistance in the event of a Breakdown.

5.2 Towing for your Vehicle

In Metropolitan Areas and serviced Country Areas, if your Vehicle breaks down, the first 50km of Towing in any direction from the point of Breakdown is free of charge. In serviced Country Areas, You can choose to be Towed at no extra cost to the nearest Country Service Centre or for the first 50km in any direction from the point of Breakdown.

If you need Towing for your Vehicle in a Remote Area outside the Boundary of the nearest Country Service Centre, you will be eligible for up to 100 km free Towing back to the Boundary of the attending Country Service Centre.

Vehicles are not eligible for Vehicle transport if they are greater than: 3.5 tonnes Gross Vehicle Mass (GVM); 5.5 metres in length; 2.5 metres in width; or 2.6 metres in height. Towing is not available for a trailer, caravan or boat, or any object attached or trailing your Vehicle.

6. Monthly payment requirements

You provide consent that we can debit the amount that you owe us, being the applicable fees for your Subscription Period, directly from a credit card nominated by you (excluding prepaid credit cards);

You agree that:

  • You must provide us with accurate and complete billing information including your legal name, address, telephone number, email address and in some cases, date of birth or other proof of identification. We will not be liable for any billing errors that occur as a result of you providing inaccurate billing information.
  • You must notify us immediately if your credit details provided to us for the purposes of charging your Subscription Fees is no longer current or has changed. You can update your payment details by contacting our customer service centre on 1300 371 435.
  • On or around the payment date each month, we will debit your nominated credit card for the amount due. The Subscription Fees (which includes your joining fee if You are a first time Member or a lapsed Member) will be taken to have been incurred on the date of purchase but You will be permitted to make payment of in twelve equal monthly instalments over the Subscription Period.
  • Your Membership statement will show the monthly price of your Subscription Bundle.
  • All your Membership entitlements will be in accordance with the Subscription Bundle which you are paying for, as detailed in these Terms and Conditions.\If you wish to cancel your payment arrangements with us, you must pay the balance of any remaining Subscription Fees (for the remaining months of the Subscription period) before we will cancel your payment arrangements.
  • We reserve the right to cancel this payment arrangement should one or more of your debit payments be returned or dishonoured. You are l be responsible for any bank fees or merchant fees associated with dishonoured payments.
  • If a payment is returned or dishonoured and you require our services, you will be required to pay the missed payment by credit card before service is rendered.
  • If a debit payment falls due on any day which is not a business day, the payment will be made on the next business or calendar day. If you are unsure when the debit will be processed to your credit card, you should ask your financial institution.
  • It is your responsibility to have sufficient funds available on your credit card balance to enable your Subscription Fee payments to be made.
  • If your credit card payment is declined is unsuccessful, we will use reasonable endeavours to notify you by text message, email or telephone that an amount is overdue. If the amount outstanding is not immediately paid then we reserve the right to debit your credit card again after 10 business days.
  • Any queries concerning disputed debit payments must be directed to us in the first instance by contacting us on 1300 371 435. If we cannot resolve a query or dispute between us, you may refer your query or dispute to our bank who may ask you to provide information in connection with your query or dispute.
  • Except to the extent that disclosure is necessary in order to process credit card payments, investigate and resolve disputed transactions or is otherwise required by law, we will keep details of your credit card payments confidential.
  • If payment is more than 30 days overdue for your monthly payment, your Subscription Bundle will lapse unless alternative arrangements are agreed by us.

7. Affiliated motoring clubs

In Australia, the NRMA is a member of the Australian Automobile Association (AAA). Overseas, we maintain reciprocal arrangements with most motoring organisations in the world for Roadside Assistance. Through our membership of the AAA, we are affiliated to the Alliance Internationale de Tourisme (AIT) and the Fédération Internationale de I'Automobile (FIA).

A full list of affiliated organisations is available in the Australian Automobile Association brochure "Handbook for Motorists". This is available as a PDF on the AAA website aaa.asn.au under Touring Information. A Member may receive benefits in other states within Australia and internationally from affiliated motoring organisations. These benefits vary from those provided by us. you must check with the relevant Australian Motoring Club or in the Handbook for Motorists brochure regarding the precise nature of the services you are entitled to. The cost of service provided by an affiliated club to a Member that exceeds the benefits provided by the respective affiliated club will not be reimbursed by us unless the Vehicle which received the service is on an Essential Bundle or Premium Bundle at the time of the Breakdown and arrangements for service are made by us.

8. Roadside assistance

8.1 Providing Roadside Assistance

Vehicles nominated on Basic Bundle, Essential Bundle and Premium Bundle are entitled to Roadside Assistance.

Roadside Assistance is provided to mobilise a Vehicle which has become disabled due to unexpected Breakdown. We do not provide Roadside Assistance for a vehicle that has suffered damage as a result of an Accident. When providing Roadside Assistance we carry out temporary repairs and not regular maintenance or permanent repairs, normally carried out in a licensed repair workshop. you are responsible for having your Vehicle repaired permanently at your own expense.

When requesting Roadside Assistance, you will need to provide details validating your Membership and you must tell us if you or the Vehicle fall under any of the exclusions for Roadside Assistance. you will not be eligible for service.

8.2 Vehicle weight

You must refer to the GVM (Gross Vehicle Mass) which means the maximum allowable total mass of a fully loaded motor vehicle, consisting of the tare mass (mass of the vehicle) plus the load (including passengers).

If we are unable to mobilise your Vehicle because it is over the eligible weight limit under the nominated Subscription Bundle, we will assist you to make alternative arrangements at your own expense.

8.3 Emergency fuel

If your Vehicle runs out of fuel, we will supply enough fuel for you to drive your Vehicle to the nearest refuelling station where you can purchase fuel during normal business hours. You will be charged and must pay for the fuel at the time of service.

If we are unable to provide fuel or if your Vehicle uses LP Gas, we will provide towing to the nearest refuelling station (subject to your Towing entitlements) where you can purchase fuel.

8.4 Lockout

We will attempt to open a Vehicle if the keys have been lost, stolen or are locked in the Vehicle. If we cannot open the Vehicle we will arrange for a professional locksmith to attend the Vehicle. Unless included under your Subscription Bundle, Locksmith services are at your own expense.

8.5 Flat tyres

We will change a flat tyre provided you have a roadworthy spare available and your Vehicle is under 3.5 tonnes GVM. If a roadworthy spare is not available, we will Tow the Vehicle in accordance with your Subscription Bundle entitlements. Roadside Assistance will not be provided for damaged wheels or rim fitting.

8.6 Supply of materials, fuel and spare parts

Roadside Assistance does not include the cost or supply of materials, emergency fuel or spare parts, which must be paid for by you at the time of service. Spare parts will not be picked up, delivered or fitted (unless carried in the Patrol Vehicle).

In the case of a Breakdown, you must be able to provide us with the correct location of your Vehicle. A licensed driver must be present with the Nominated Vehicle or at an agreed meeting place when we arrive. If the Vehicle is not attended when we arrive, service cannot be provided. If the Vehicle is unattended when a tow truck arrives, the tow truck may leave the scene and you may have to pay for the tow service to return to the point of Breakdown and tow the vehicle.

8.8 Response time

We endeavour to provide Roadside Assistance as soon as is practicable in response to your request. Response time is not guaranteed and may vary depending on, among other things, the location of the Vehicle and the general demand for Roadside Assistance at the time your request is received. If you use a mobile phone or GPS device to request Roadside Assistance, we will endeavour (where possible) to use the mobile phone or GPS device signal to identify the location of your Vehicle. We record all incoming and outgoing telephone calls in order to improve our service and for quality assurance purposes.

8.9 General exclusions – all Subscription Bundles

The NRMA services do not cover:

  • an Unregistered or Unroadworthy Vehicle
  • a Vehicle that is used for business or commercial purposes;
  • a Vehicle on which repairs have been attempted by
  • anyone (including a licensed motor vehicle repairer),
  • or that is partly or fully dismantled;
  • a Vehicle that has suffered damage as a result of an Accident, Flood, theft, Fire or malicious damage;
  • a Vehicle that has, in our reasonable opinion, suffered  Water Damage;
  • a Vehicle which is located at any licensed motor vehicle repairer including a Country Service Centre;
  • any financial loss or liability in any way connected with a Breakdown or Accident; freight costs or costs for any sea crossings;
  • a Vehicle if the Member continues driving against our advice or the advice of a licensed repairer;
  • a Vehicle that has been transported to a wharf, transport depot, rail head or other similar holding or shipment facility;
  • a Vehicle that has been used in a car rally or motor race; or
  • a Vehicle that is being driven or attended to by a driver that does not have a valid driver's licence.

You must tell us if you or the Vehicle falls under any of these exclusions.

The NRMA services will not be available:

  • when in the reasonable opinion of the NRMA, a Breakdown is deemed unsafe for a Patrol Officer to attempt, or continue attempting, to mobilise a Vehicle; or
  • to a re-occuring Breakdown deemed to be the result of a failure to repair the cause of the fault to your vehicle which caused the initial breakdown.

In the above situations we will assist in arranging an alternative service or towing at your expense, which must be paid for at the time of service.

8.10 Excessive users

If we consider, in our reasonable opinion, that you have received (and continue to request) Roadside Assistance or a Tow for a Vehicle on an excessive number of occasions in a Subscription Period, we may refuse to provide further Roadside Assistance or Towing. We may offer an alternative service (at your expense) such as a battery or auto electrical patrol or a tow truck, or charge you a fee at Commercial Rates for Roadside Assistance, payable by you at the time the service is requested.

9. Towing

9.1 Towing benefits

Towing benefits will be based on your Subscription Bundle and the location of your Breakdown. You are entitled to one Tow per Breakdown for the Vehicle. You or someone authorised by you should arrange to travel with the Vehicle to its intended destination. We will attempt to transport all passengers with the Vehicle provided each person can be safely and legally transported in the tow truck. Please tell us at the time of making a Callout if you have any special needs or requirements which may affect your ability to be transported in a tow truck.

If we are unable to transport all passengers, we will assist in arranging alternative transport at your expense.

9.2 Type of Tow

Towing will be provided for all types of Vehicles which do not exceed 3.5 tonnes GVM that are nominated on a Subscription Bundle, provided that the Tow can be made with the available Standard Towing Equipment. Towing will be provided using the most appropriate equipment available (such as lift-tow, flat-top truck or trailer) as determined by us. In Country Areas and Remote Areas in particular, limited types of tow trucks may be available. If Special Towing Equipment is required (such as power winches, extended cables, or a four-wheel-drive towing vehicle) you must pay the Towing provider at prevailing Commercial Rates at the time of service.

9.3 Clean up fee

You must pay a clean-up fee, at the time of service, if contamination from your Vehicle makes it necessary to clean up the surrounding area.

9.4 Towing limitations

Towing benefits will not be provided for:

  • a Vehicle where keys are locked in the Vehicle, lost or stolen;
  • a Vehicle bogged in a location inaccessible to normal two-wheel drive vehicles;
  • a Vehicle where the Tow has not been arranged by us;
  • a Vehicle which has been manufactured or modified in ways which in our reasonable opinion will increase the probability of it being damaged during Towing.
  • We may ask for modifications (including modified or factory released accessories) to be removed prior to Towing;
  • any Vehicle carrying livestock or commercial goods unless the Vehicle is unloaded;
  • a Vehicle at a repairer, including a Country Service Centre; or
  • a Vehicle that requires Towing to a wrecking yard, unless the wrecking yard is also a licensed motor vehicle repair workshop.

9.5 Subsequent Tows for the same Breakdown

Once a Tow has been provided for a Breakdown, any subsequent Tow for the same Breakdown must be paid for by you at Commercial Rates at the time of service

This includes Towing for a Vehicle that has been Towed after hours to the Member's Home, a holding yard or other place of safety and then needs further Towing.

9.6 Excess kilometres

If a Tow for your Vehicle is in excess of the distance for which you are eligible you must pay us for the excess distance at Membership Rates at the time of the Tow.

9.7 Salvage tow

If your Vehicle has become bogged without being involved in an Accident, we will attempt to salvage you from the situation without calling for a tow truck.

This can only be done for Vehicles 3.5 tonnes GVM or less. If Towing equipment is required, this will be at your expense.

10. Areas covered

We provide Roadside Assistance services in New South Wales and the ACT.

Outside the Metropolitan Areas, Roadside Assistance is provided by our Country Service Centres, which cover most Country Areas throughout New South Wales. Service is available only on private property or any Trafficable Road. Service may not be available on: open fields; beaches; creek beds; parks and ovals; tracks, trails or service roads used for logging or forestry or by electrical authorities; in national parks or wilderness areas; on any public or private property where entry of vehicles may cause damage or is restricted and any other locations where the conditions cause an area to become unserviceable.

Remote Areas

If you break down in a Remote Area, we will try to organise Roadside Assistance through the nearest Country Service Centre. In certain Remote Areas there may be occasions when we are unable to find an appropriate service provider to assist you. In these rare instances you will be required to arrange your own rescue or recovery at your own expense.

11. Your Membership

11.1 Membership of the NRMA

You can become a Member of the NRMA in your own name if you are an individual. All the Subscription Bundle described in these Terms and Conditions, are only available to individuals to cover Vehicles used for personal use.

11.2 Becoming a Member

How to obtain your Membership: There is a monthly Subscription Fee for the Subscription Bundle, which includes a joining fee. For new Members, once these fees are receipted and validated by us, you will be recorded as a Member in our Register of Members.

Joining fee: You pay the joining fee only when you are a first time Member of the NRMA (and in other circumstances, for example, where a previous Membership has lapsed).

Subscription Fee: A Subscription Fee is payable for each Subscription Bundle. The Subscription Fee varies depending on the type of Subscription Bundle purchased by you. You must pay fora Subscription Bundle by having the Subscription Fee automatically deducted once a month during the Subscription Period from your nominated credit card account.

Nominating vehicles: Members may nominate one Vehicle to receive benefits under each Subscription Bundle purchased. To nominate a Vehicle you must be the registered owner of that Vehicle or the Primary Driver. Unregistered Vehicles cannot be covered on a Subscription Bundle. You can purchase as many Subscription Bundles under your Membership as you like.

11.3 Transferring Subscription Bundle

A Subscription Bundle can be transferred in limited circumstances. Transfer of a Subscription Bundle can be made only at the request of the Member, the Primary Account Member or the executor or by a person with power of attorney acting on behalf of the Member. Transferring the Subscription Bundle means crediting the chosen recipient with the Member's remaining Subscription Bundle entitlements. A recipient who is not already a Member must agree to continue to make the required monthly payments for the Subscription Bundle and agree to be bound by the Constitution of The NRMA and these Membership Terms and Conditions.

11.4 NRMA Membership Card

On becoming a Member, you will be issued with a NRMA Membership card, which has your unique NRMA Membership number.

11.5 Changing Membership details

  • Who is authorised to make changes to a Membership? Only a person named on a Membership or their Authorised Representative, a person with power of attorney or an executor may request a change to Membership details. Payment of fees may be made by a person other than the Member, provided that no changes are made to the Membership.
  • Updating Membership details. By becoming a Member, you are responsible for providing the NRMA with your most current contact details.
  • Change of name. If you need to change your name as it appears on your Membership, please call us on 1300 371 435. We may ask for proof of the change of name before processing your request.
  • Changing a vehicle nominated on a Subscription Bundle. You can change a Nominated Vehicle anytime only if that Vehicle has been disposed of or sold and replaced with another Vehicle, or if the registration number has changed.

11.6 Membership years

Continuous Membership years: Membership must remain current for continuity of Member years and to participate in our loyalty programs (see section 12.6 Expiry and cancellation of Membership and Subscription Bundles for more information).

Deceased estate: The Membership years of a deceased Member may be credited to the spouse or de-facto partner only at the request of the executor or trustee of the estate, in the spouse's or de-facto partner's own name. Other beneficiaries to whom the deceased Member's Subscription Bundle is transferred are not entitled to receive these Membership years.

11.7 Expiry and cancellation of Membership and Subscription Bundles

When does a Subscription Bundle lapse and a Membership expire?

Your Subscription Bundle will expire at the end of the Subscription Period. After that you will remain as an Affiliate Member (as defined in the Constitution) for a further period of 3 years. If you do not purchase any other qualifying product during this three year period, all your Membership benefits and other entitlements will end.

A Member who wants to re-join after their Membership has expired must pay a new joining fee as well as the Subscription Fee. Any Membership years accrued with the expired Membership cannot be credited to the new Membership. Once your Membership is cancelled or lapses, you will be removed from NRMA's Register of Members.

11.8 Unpaid accounts

If you have any unpaid accounts (including unpaid charges for NRMA Batteries, Auto Electrics, Towing, spare parts or emergency fuel) or if a monthly payment is overdue at the time of Breakdown, you will not be entitled to any Membership benefits (including Roadside Assistance) until the accounts are paid in full.

11.9 Revocation of service

Roadside Assistance will not be provided to a Member who, in our reasonable opinion, is abusive, threatening or violent to any NRMA staff or agents, or who attempts to receive service by deception. Should a Member behave in this way, we may at our discretion:

  • suspend or limit services to the Member;
  • impose service fees for further service requests;
  • subject to a resolution of the Board of Directors,
  • revoke the Member's Membership.

11.10 Setting up the Household Account

Household Accounts can be set up between one or more Members, on request. When you set up a Household Account, we will ask you to nominate the "Primary Account Member". As the Primary Account Member, you can appoint other individual(s) to the Household Account, provided that person is over 18 years old.

Any person(s) authorised to operate a Household Account by the Primary Account Member is called an "Authorised Representative". By appointing an Authorised Representative, the Primary Account Member gives the Authorised Representative the power to do all the things that the Primary Account Member can do on the Household Account, even if any Subscription Bundle under the Household Account are not taken up in the name of the Authorised Representative.

Primary Account Member and what they can do

Only the Primary Account Member will receive renewal statements for the Subscription Bundles covered in the Household Account. The Primary Account Member will be able to change the Household Account address, request reprints of the Household Account or receive invoices and renewal information about the Household Account. In addition to their own product(s) and service(s), the Primary Account Member will be liable to pay all charges incurred on the Household Account.

Authorised representative

An Authorised Representative's entitlements in relation to their Subscription Bundle that is on a Household Account will remain the same except that:

  • an Authorised Representative will no longer receive a renewal statement from us about their Subscription Bundle. Authorised Representatives can, however, request and receive renewal information about their own Subscription Bundle(s); and
  • an Authorised Representative cannot transfer their Subscription Bundle to another person and keep that Subscription Bundle under the Household Account without the written consent of the Primary Account Member.

Closing a Household Account

The Primary Account Member may cancel the Household Account, remove Members on a Household Account or remove Subscription Bundles from the Household Account by providing us with five business days' notice by calling us on 1300 371 435.

From the date the Household Account is closed, the Membership and any Subscription Bundle attached to it will be separated.

Any Member listed on a Household Account can remove their Subscription Bundle from the Household Account by giving us 5 business days' notice by calling us on 1300 371 435.

Who we tell if the Household Account is not paid

We will notify the Primary Account Member if payment for a product or service under a Household Account is not made by its due date.

Household Accounts and voting rights

Having a Household Account does not affect your rights as a Member of the NRMA. Membership eligibility and voting rights are governed by the Constitution of the NRMA. Please refer to sections 12 and 13 of these Terms and Conditions for more information.

Household Accounts and tenure

Each Member on a Household Account will have their own unique Membership number. Each Member on a Household Account will accrue their Membership years in their own right. Membership years cannot be split or added together or transferred between Members on the Household Account (except for those Joint Memberships created on or before 06 December 2015).

11.11 Voting entitlement

Your voting rights as a Member of the NRMA are governed by our Constitution. The Constitution of The NRMA sets out the rights of Members in relation to elections and meetings of Members, and deals with certain other aspects of Membership. On becoming Members, all Members agree to be bound by this Constitution. Please note that if the Subscription Fees for all Subscription Bundle are unpaid or overdue, then the Member's voting rights and entitlements may be affected as governed by the Constitution. Copies of the Constitution are available in hard copy by calling us and online at mynrma.com.au

11.12 Privacy

We will collect, store, use and disclose your personal information in accordance with relevant legislation and the NRMA Group Privacy Policy. The NRMA Group Privacy Policy is available at mynrma.com.au/privacypolicy.

On joining, you confirm that you have read and acknowledge the terms of The NRMA Group Privacy Policy. Our Privacy Policy includes information about safeguards in place for your personal information.

11.13 Your rights – Australian Consumer Law

Despite anything contained in these Terms and Conditions, the Australian Consumer Law (ACL) gives you statutory rights including guarantees and remedies that cannot be excluded or modified by these Terms and Conditions. The ACL guarantees and remedies include (depending on the type of failure, fault, or defect) repair or replacement, a refund, compensation for reasonably foreseeable loss or damage, or a resupply of the goods or services if the goods or services do not meet the standards required by the ACL. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions.

11.14 Consequential loss

We will not be liable for any indirect or consequential loss damage arising out of the provision or failure to provide any benefits or services, whether as a result of negligence or any other cause.

12. When do your Membership types become available?

For new Members, All car servicing and other benefits are available immediately upon purchase of a Subscription Bundle. All Roadside Assistance benefits, Towing and Major Mechanical Breakdown Entitlements become available 48 hours (or when otherwise authorised by us) after you have purchased a Subscription Bundle.

13. Annual report and communications

Notices of Meeting and Proxy Forms

If you have nominated an electronic address or other electronic means as part of your application to be a Member or when renewing your Membership, we may use that electronic address to make electronic member communications including sending you or informing you of the availability of notices of meetings of members and proxy forms, materials relating to the election of directors, the NRMA annual report, the Members' review and other company related information. Generally you will be emailed a link to a secure website to view or download your documents, quickly and easily.

Annual report and Members' review

The annual report and Members' review will be available to all Members at mynrma.com.au when they are released annually.

What is the difference between the Annual Report and a Members' Review?

The members' review (approximately 40 pages) provides business highlights and summary financial information from the year. The full annual report sets out a full set of financial information, notes to the accounts and mandatory statutory reporting information (approximately 100-140 pages).

How can you receive your documents?

  • You can choose not to receive anything
  • You can choose to receive one or both of them electronically

You can choose to receive one or both of them in the mail

When will I receive my documents?
Each year the documents will be mailed or emailed by the earlier of 21 days before the date of the Annual General Meeting of that year or 31 October.

Can I change my preference?
Yes. Call on 1300 371 435 or access 'Manage your Subscription' at mynrma.com.au or by registering and creating your profile on the My Membership section on the mynrma website.

14. Your Membership invoices

Your Membership subscription tax invoices are available in the following formats:

  • Email invoice – access your tax invoice by a link sent to you in an email to your nominated email address. Not available with Paper Statement.
  • Online invoice – view your tax invoice online: Available within 2 days of joining, but you must create your NRMA Online Profile in the My Membership section at mynrma.com.au. Available on its own, or with Paper Statement or Email Statement.
  • Paper invoice – Receive a paper tax invoice by post. Not available with Email Statement.

We will send you your Membership invoices as an email invoice, unless you request a paper invoice.

Each invoice will include details of the Subscription Bundle, and the price paid or payable by you.

Each invoice is a valid tax invoice on payment of the amount stated. All invoices sent by email can only be sent to one email address per Membership account (including for Joint Members).

The following terms apply to email invoice, online invoice, as indicated:

  • We will use our best endeavours to deliver your Email Invoice to the email address you nominated. If we cannot deliver your Email invoice to that email address, we may choose (in our complete discretion) to:
    • send you a Paper Invoice to the postal address on your Membership
    • change your preference to a paper copies for all future Invoices; and/or
    • contact you in writing or by phone or SMS, to request that you update your email address.
  • Provided that we use our best endeavours to deliver your Email Invoice or other notices, your tax invoice for your Subscription Bundle will remain payable by you by the due date specified in the invoice, whether or not you receive, read or access your Email Invoice or Online Invoice or any notices from us regarding your Email Invoice or Online Invoice.
  • It is your responsibility to:
    • keep your contact details, including your email address and postal address up to date and notify us of any changes to those details;
    • contact us if you do not receive your email invoice or any other notices;
    • keep your email account and mobile phone secure to protect the privacy of your personal and any credit information contained in your email invoice; and
    • if you have activated your NRMA Online Profile on the My Membership section on mynrma.com.au, regularly log into My Membership on the mynrma website for your delivered online statements and other notices.

We may change the terms that apply to email, online and/or paper Invoices in accordance with clause 16.

15. Terms and conditions

You are bound by the latest version of the Go Bundle Membership Terms and Conditions. These are available at mynrma.com.au or please call 1300 371 435. We will use reasonable endeavours to notify you of any changes to the Terms and Conditions by placing a notice on our website. Where there are material changes to these Terms and Conditions that could adversely affect NRMA Members or limit Member benefits provided under these Terms and Conditions, we will provide additional notice to you by way of the address or email address you have provided to the NRMA. Where possible, we will give at least one month's notice of such changes.

Changes to Subscription Bundles
The NRMA reserves the right to withdraw, cancel or modify any, all or any part of the Basic Bundle, essential Bundle and/or Premium Bundle at any time. If this occurs, the NRMA will elect whether to provide you with a refund or another subscription of equal value.
Other terms and conditions incorporated by reference

To the extent not inconsistent with the express provisions of these Go Subscription Bundle Terms and Conditions, any other terms and conditions expressly referred to in this document, will apply to the arrangements between you and us, as though the provisions of that referenced document were set out in full in these Terms and Conditions.

16. Glossary

These Terms and Conditions use the following definitions:

Accident means an incident in which a Vehicle has been damaged in a collision or impact with another object, whether another vehicle or not, or whether caused by a mechanical failure. This includes a series of incidents arising out of a single event.

Australian Motoring Clubs means each and any of the Royal Automobile Club of Victoria, The Royal Automobile Club of Queensland Limited; The Royal Automobile Association of South Australia Inc; The Royal Automobile Club of WA (Incorporated); The Royal
Automobile Club of Tasmania Limited and Automobile Association of Northern Territory Inc.

Authorised Representative means a person given authority to operate a Household Account by the Primary Account Member.

Breakdown means an occasion where a Vehicle cannot be driven due to mechanical or other failure, the cause of which is not an Accident, theft, Fire, Flood or malicious damage.

Boundary means the perimeter of the geographical area which is serviced by a Country Service Centre.

Callout means a response to a request for assistance where a Patrol Officer or tow truck is despatched to and arrives at a Breakdown, including if a tow truck, auto-electric or battery patrol also attends the same Breakdown.

Commercial Rate means the cost applicable to the relevant goods or services, provided such rate is reasonably determined by the supplier.

Constitution means the Constitution of the National Roads and Motorists' Association Limited ("NRMA") as amended from time to time.

Country Areas means all areas of New South Wales that are outside the Metropolitan Areas but that are within the Boundary of Country Service Centres.

Country Service Centre means a contractor in a Country Area appointed by us to provide Roadside Assistance to Members' Vehicles.

Eligible Services means a Log Book service, Essential Service or Essential Service plus.

Fire means heat or flame which damages the panel work, mechanical or electrical parts of a vehicle.

Flood means a rising or overflow of water in a normally dry area, water course or water crossing.

GVM stands for Gross Vehicle Mass and means the maximum allowable total mass of a fully loaded motor Vehicle, consisting of the tare mass (mass of the Vehicle) plus the load (including passengers).

Home means the Member's permanent place of residence as recorded in our Membership database or, if a P.O. Box is recorded, as stated on the Member's current drivers licence.

Household Account means an account joining in one or more Members, as set up under section 12.9

Joint Membership means a single Membership held in the name of more than one person.

Loan Vehicle Agreement which means the agreement that you must enter into with NRMA when you use a courtesy car from the Selected NRMA service centres.

Major Mechanical Breakdown means an incident in which your Vehicle because of a mechanical failure making the Vehicle undriveable, and which cannot, be fixed in less than 24 hours from the time the mechanical failure occurred. This does not include failures caused by or contributed to by an Accident, Fire, Flood, theft or malicious damage.

Major Mechanical Breakdown Entitlements means up to $3,000 (Incl. GST) in a Subscription Period if your Vehicle has a Major Mechanical Breakdown. This includes car rental, accommodation, passenger transport and Vehicle transport.

Member, You and Your means any person or entity who has agreed to become a Member of The NRMA whose name is entered on the NRMA Register of Members, and who subscribes to any of the Subscription Bundle.

Membership means the rights of Members in respect of being a Member and/or having a Subscription Bundle,.

Membership Rate means the negotiated cost applicable to the relevant goods or services for the Member that has been agreed between the NRMA and a third party supplier, and that is generally less than the Commercial Rate.

Metropolitan Area means the metropolitan areas of Sydney, Newcastle (including Raymond Terrace, Nelson Bay and Maitland), Blue Mountains (including Springwood and Katoomba), Illawarra (including Kiama, Wollongong and Picton) and all areas of the ACT.

Mobile Servicing means any service on your Vehicle which is available to be carried out a location other than a Selected MotorServe Centre, and includes mobile vehicle servicing, comprehensive safety check and/or Pink Slip Inspection at your Home.

Motorcycle means any vehicle registered as a motorcycle, including mopeds, trikes and powered pedal cycles.
NRMA, we, our, us means the National Roads and Motorists' Association Limited, ABN 77 000 010 506 trading as the NRMA, and includes its officers, employees, agents and contractors.

Patrol or Patrol Officer means a NRMA employee or contractor providing Roadside Assistance.

Pink Slip Inspection means an inspection of a Vehicle which is required by the Roads and Maritime Service, as stated on a vehicle registration renewal. Pink Slip inspection is for NSW only.

Primary Account Member means the Member who is in charge of the Household Account.

Primary Driver means the individual who drives the Nominated Vehicle most often.

Remote Area means all areas of New South Wales that are outside the Metropolitan Areas and Country Areas.

Roadside Assistance refers to assistance provided to a Vehicle by a Patrol Officer to attempt to restore the mobility of the Vehicle at the Breakdown location and other services provided to a Vehicle at the location of a Breakdown by an NRMA Patrol, and includes providing a Tow, battery or auto electric officer or contractor to restore the mobility of the Vehicle, or to allow it to be driven or removed to a place where complete and/or permanent repairs can be carried out.

Selected MotorServe means the specially selected MotorServe car servicing locations in Artarmon, Caringbah, Gladesville, Gosford, Kotara, Marrickville, Narrabeen, North Parramatta, Penrith, Rockdale, Rouse Hill and Seven Hills in NSW, Majura Park and Tuggeranong in Canberra.

Serviced Area means any area in which we provide Roadside Assistance or Mobile Servicing within a Metropolitan Area.

Special Towing Equipment means any towing apparatus that is not covered under the definition of Standard Towing Equipment.

Standard Towing Equipment means any towing apparatus that is the equivalent of a two-wheel drive truck fitted with a tilt tray, slide bed, hoist or cradle, or a vehicle and trailer combination.

Subscription Bundle means any of our "Go Bundle" products, which comprise of the Basic Bundle, Essential Bundle and Premium Bundle.

Subscription Fee means the total fee payable when you nominate a Vehicle on a Subscription Bundle, which will be paid monthly by you on your nominated credit card.

Subscription Period means the 12 month period from the commencement of a Member's Subscription Bundle.

Thrifty means Kingmill Pty Ltd trading as Thrifty Car Rental, which is 100% owned by NRMA.

Tow, Towing, Towing Service or Towed means the service provided according to these Terms and Conditions to a Vehicle disabled by a Breakdown, and involving its removal from the Breakdown site to another location using whatever Standard or Special Towing Equipment is available and considered appropriate by us.

Trafficable Road means any public or private road, which is designed for and is in a suitable state for the use of a two-wheel drive motor vehicle. It includes the road-related areas immediately adjoining the road itself like road shoulders, breakdowns, medians and parking including any road which the NRMA has permission to use and which can be accessed safely by a standard NRMA Patrol vehicle.

Unregistered Vehicle means a Vehicle that does not have a current registration as required by the respective State motor authority or a vehicle that does not display a registration label (if one is required).

Unroadworthy Vehicle means a Vehicle which has been issued with a defect notice, or whose condition makes it unsafe to drive and which cannot be made safe to drive through the provision of temporary Roadside Assistance as reasonably determined by us.

Vehicle means any Vehicle nominated for service by a Member in a Subscription Bundle and for which the monthly fees have been paid for the period during which service is requested.

Vehicle Manufacturer means any vehicle manufacturer who has an arrangement with The NRMA to provide Roadside Assistance to individuals who purchase a new vehicle from the manufacturer.

Water Damage means damage cause directly or indirectly by water, as reasonably determined by The NRMA.

You, your means the Member or a person driving your Vehicle which is covered by a Subscription Bundle.

™Go Bundle is a trade mark of National Roads and Motorists' Association Limited ABN 77 000 010 506.

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