1. Roadside Assistance

Roadside assistance FAQs

Here are the answers to some of the more common questions we are asked about NRMA Roadside Assistance. If you can't find the answer to your question here, please call our friendly call centre on 13 11 11.

Phone 13 11 11 and the operator will ask you information including:

  • Your NRMA membership number and/or registration number
  • Your exact location:
    • What street/road are you on?
    • What is the nearest cross street/road?
    • What is the number of the house/building?
    • Are there any landmarks? (e.g. signage)
    • What direction you were travelling?
    • The make, model and colour of your vehicle.
    • Your contact phone number (e.g. mobile or house/office).
    • The nature of your problem (e.g. mechanical, flat tyre, flat battery, etc).
    • Whether you are in a remote area or concerned for your safety.

    If you're unable to call 13 11 11 and speak directly to an operator, you can make contact one of the following ways:

You can replace the vehicle listed under your roadside assistance subscription at any time via your online account.

You can cancel or choose to transfer your roadside assistance subscription package/s at any time. It’s important to know that if you cancel a subscription package, you’ll no longer be able to request roadside assistance for that nominated vehicle or access other member benefits, if you don’t hold any other subscriptions. Please be aware that you will not be entitled to a refund if you cancel your subscription/s.

Please refer to our terms and conditions 1.10. Cancelling Your Membership and/or Subscription Packages.

Cancellation is best completed at the time of renewal. To discuss your options, please call us on 13 11 22.

To add a vehicle to your account, click the link below and follow the instructions provided.

https://www.mynrma.com.au/roadside-assistance/add-vehicle

Did you know? You can save 20% on the first year of roadside assistance when you add another vehicle to your membership. Simply purchase an annual subscription to Everyday Care, Complete Care or Ultimate Care for your additional nominated vehicle/s, and a 20% saving will be applied to the applicable standard package price.

Are you broken down now or have concerns for you safety? Please call us now on 13 11 22.

Before adding another vehicle to your membership, please read our full Terms and Conditions here.

You can remove a vehicle from your roadside assistance subscription package/s at any time. It’s important to know that if you cancel a subscription package, you’ll no longer be able to request roadside assistance for that nominated vehicle or access other member benefits, if you don’t hold any other subscriptions. Please be aware that you will not be entitled to a refund if you cancel your subscription/s.

Please refer to our terms and conditions 1.10. Cancelling Your Membership and/or Subscription Packages.

Yes, you’ll just need to pay an On Road Join & Go fee plus the cost of your roadside subscription.
Yes, you’ll just need to pay an On Road Join & Go fee plus the cost of your roadside subscription.

NRMA roadside assistance is available 48 hours after you join. So if you require immediate roadside assistance, upon joining or later the same day, an On Road Join & Go fee will apply.

If the nominated vehicle towing the caravan is covered by our Complete Care, Ultimate Care, Premium Care or Traveller Care package and the caravan or trailer is not over 2 tonnes, it will be covered for roadside assistance.

Yes - NRMA roadside assistance membership entitles you to national roadside assistance coverage, utilising reciprocal arrangements that NRMA Motoring & Services has with all other State and Territory motoring clubs in Australia.

Reciprocal benefits entitle you to the basic roadside assistance cover offered by the State or Territory motoring club, depending on which State or Territory in which you breakdown.

Yes - NRMA Patrols are qualified to carry out repairs to the low-pressure side of LPG systems and equipment, including electrical wiring and connections associated with the system.

Patrols cannot supply LPG to vehicles that run out of fuel. These vehicles will need to be towed. Taxis will be required to pay for the tow at a commercial rate at the time of service. Towing entitlements for other members are subject to their membership package terms and conditions.

If you're unable to call 13 11 11 and speak directly to an operator, you can make contact one of the following ways:

If the vehicle is covered by an appropriate NRMA roadside assistance package, you will be able to get roadside assistance.

Although many motorists have both NRMA roadside assistance and NRMA car insurance, they are separate services provided by separate companies.

Insurance is issued by Insurance Australia Limited ABN 11 000 016 722 AFSL 227681 (IAL), trading as NRMA Insurance. Roadside assistance is provided by National Roads and Motorists' Association Limited ABN 77 000 010 506.